Answers about IT support, projects and working with Genius Fixers
Use these frequently asked questions to understand service scope, support arrangements, pricing and project delivery. A general answer provides a starting point; your agreement determines the services and commitments that apply to your business.
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Ask which users and systems are included, how urgent requests are classified and when an outside vendor may be required. Confirm on-site availability for the specific address and work rather than assuming every task can be completed remotely. For development and marketing, identify who supplies approved content and who accepts the completed deliverables. These questions help turn a broad enquiry into a workable scope.
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01
About Genius Fixers
7 questions
Genius Fixers is a managed IT services provider (MSP) headquartered in Manassas, Virginia. We provide managed IT support, cybersecurity, cloud backup and disaster recovery, network cable installation, web and app development, SEO and social media marketing to small and mid-sized businesses.
An MSP is an outside company that takes ongoing responsibility for a business’s technology: monitoring and maintaining workstations, servers and networks, running the help desk, managing security and backups, and planning upgrades, usually for a predictable monthly fee or an hourly rate.
Our office is at 9300 Forest Point Cir, Suite 165, Manassas, VA 20110. Managed IT, cybersecurity and cabling with on-site support are offered across Virginia, Maryland and Washington, DC. Web development, SEO and social media are delivered remotely to businesses in all 50 states.
Genius Fixers was founded by Samson John, who has more than 20 years of experience in IT and cybersecurity.
Healthcare and dental practices, hospitals, financial services and fintech, law firms, education, AI companies and general small business. We understand the compliance requirements that come with each, including HIPAA and PCI DSS.
Genius Fixers has served more than 1,000 clients.
Call 1-800-949-6592 (toll-free) or 703-419-9000, email info@geniusfixers.com, or book a free IT discovery call through the contact page. We reply within one business hour.
02
Managed IT services
9 questions
Help desk support, remote and on-site troubleshooting, workstation and server management, network monitoring and management, patching and updates, backup and disaster recovery, employee onboarding and offboarding, IT procurement and quarterly strategy reviews.
Our published help desk response target is 15 minutes. Confirm the coverage hours, priority definitions and terms that apply to your agreement. A response target is different from a resolution commitment; issues requiring a vendor, replacement part or site visit have additional dependencies.
Yes. On-site support is available across Virginia, Maryland and Washington, DC for hardware installs, cabling, office moves, network problems and anything else that cannot be fixed remotely.
Yes. Our technicians connect securely to your devices with encrypted remote-access tools and multi-factor authentication to fix problems, install software and perform maintenance without a site visit.
Co-managed IT means we work alongside your in-house IT staff rather than replacing them. We cover monitoring, help desk overflow, cybersecurity, backups, projects or after-hours escalations while your team focuses on the business.
Yes. We manage Windows and macOS workstations, Windows and Linux servers, iOS and Android devices, and Microsoft 365 and Google Workspace environments.
Yes. We set up accounts, devices and software for new hires and securely revoke access and recover equipment when someone leaves, so no former employee keeps access to your systems.
Yes. Our IT procurement service selects, sources and configures hardware and software that fits your needs and budget, using our vendor relationships to keep costs down.
Most of our clients have between 5 and 250 employees. We also support solo professionals and home offices on a pay-as-you-go basis.
03
Cybersecurity
8 questions
Endpoint detection and response (EDR), managed detection and response (MDR), multi-factor authentication management, phishing prevention training, vulnerability testing and assessment, intrusion detection and response, dark web monitoring, email security and firewall management.
EDR (endpoint detection and response) continuously monitors laptops, desktops and servers for malicious behavior and can isolate a device the moment an attack starts. It replaces traditional antivirus and is now required by most cyber insurance policies.
MFA requires a second proof of identity, such as a code from an app, in addition to a password. It stops most account-takeover attacks even when a password has been stolen. We roll it out and manage it across email, cloud apps and remote access.
With email filtering, MFA, EDR on every device and regular phishing simulations and training so employees recognize and report suspicious messages.
We continuously scan dark web marketplaces and forums for leaked credentials, email addresses and data tied to your company and alert you immediately so passwords can be changed before criminals use them.
Yes. We scan systems, applications and networks for weaknesses, prioritize what to fix and help you close the gaps, then re-test.
Yes. We implement and document the controls insurers ask about, such as MFA, EDR, protected backups, patching and security awareness training, and help you answer the application accurately.
Disconnect the affected device from the network but do not turn it off, do not pay any ransom, and call us at 1-800-949-6592. We contain the incident, preserve evidence, restore from backups and guide notification and insurance steps.
04
Compliance
4 questions
ISO 27001, CMMC Level 1 and Level 2, HIPAA and PCI DSS. We implement the technical controls, document policies and prepare evidence for audits.
Genius Fixers can help implement technical safeguards as part of a healthcare organization's HIPAA security program. Confirm the service scope, responsibilities and any required business associate agreement before protected health information is involved. Technical support alone does not certify the organization's compliance.
The Cybersecurity Maturity Model Certification is required for contractors and subcontractors handling federal contract information (Level 1) or controlled unclassified information (Level 2) for the U.S. Department of Defense. We help contractors implement and document the required controls.
Yes. If your business accepts card payments, we secure the network segments, systems and processes that touch cardholder data and help with the self-assessment questionnaire.
05
Cloud backup and disaster recovery
4 questions
Automated, encrypted backups of servers, workstations and Microsoft 365 or Google Workspace data, retention you choose, regular restore testing and a documented disaster recovery plan.
Critical systems are typically restored in hours, not days, because backups are protected from attacker access and tested regularly. Exact recovery time depends on your plan’s recovery objectives.
Yes. Cloud platforms protect their infrastructure, not your data from deletion, ransomware or account compromise. We back up mailboxes, OneDrive, SharePoint, Teams and Google Drive separately.
Yes. We provide data center hosting, managed cloud infrastructure and managed cloud security, including migration from on-premises servers.
06
Pricing
5 questions
Pay-as-you-go support is a flat $150 per hour for any workstation or server, billed in 15-minute increments with no contract. Fixed monthly managed IT plans are tailored to your team size and coverage needs after a free consultation.
No contract is required for pay-as-you-go support. Monthly plans can scale up or down without long-term lock-in. SEO and social media plans have a six-month minimum so the strategy has time to work.
On-site visits within our Virginia, Maryland and DC service area are scheduled in advance; travel terms are included in your quote so there are no surprises.
Yes. The introductory meeting is free and lasts 10 minutes. Choose Zoom Video or Phone call on our booking page. There is no obligation.
Time is tracked in 15-minute increments at $150 per hour, so a 20-minute fix bills as 30 minutes. You receive an itemized invoice describing the work.
07
Web development, SEO and social media
5 questions
Yes. We design and develop websites, web applications, mobile apps for iOS and Android and UI/UX, and we write website copy and content.
Yes. Local, national and technical SEO, including audits, keyword research, on-page optimization, Google Business Profile management, content and link building, with monthly reporting on rankings and leads.
Yes. We plan content calendars, create branded posts, reels and stories, manage engagement and run paid social campaigns on Facebook, Instagram, LinkedIn and other platforms.
Yes. Web development, SEO, social media and content writing are delivered remotely to businesses anywhere in the United States with a video kickoff, weekly check-ins and monthly reporting.
A small business website usually takes four to eight weeks; web and mobile applications take longer depending on features. We provide a fixed quote and timeline after a free discovery call.
08
Getting started
5 questions
Book a free IT discovery call. We learn about your business and systems, run an assessment, and send a plain-English plan and quote. Monitoring, backups and security controls are typically in place within days of your go-ahead.
A 10-minute introductory phone or Zoom conversation about your business, your current technology and what is slowing you down. We answer initial questions and discuss useful next steps.
No. We coordinate the handover with your current provider, document everything, install our tools outside business hours and keep a named point of contact available throughout.
Yes. Most of our clients have no internal IT. We become your IT department, from help desk to strategy.
Our help desk operates during business hours with a 15-minute response target, and after-hours coverage is available on monthly plans. Call 1-800-949-6592 or email info@geniusfixers.com.
09
Help desk and everyday IT problems
25 questions
Restart it, close programs you are not using and check for pending Windows or macOS updates. If it is still slow, it usually means a full disk, too little memory, malware or a failing drive. Our help desk can diagnose it remotely in minutes.
Common causes are outdated drivers, failing hardware, overheating, malware or a corrupted update. We check event logs and hardware health remotely and fix or replace what is failing.
If you use Microsoft 365 or Google Workspace, use the ‘Forgot password’ link and verify with your phone. If self-service is not enabled or you are locked out, call our help desk and we verify your identity before resetting it.
Yes. We reset Microsoft 365 passwords after verifying your identity, then help you re-sign in on your computer, phone and Outlook. We also set up self-service password reset so it is faster next time.
The most common causes are an expired password, a full mailbox, a blocked account after suspicious sign-ins, or an Outlook profile problem. Most are fixed remotely within one support session.
Check your junk folder and quarantine first. Messages may be blocked by spam filtering, the sender’s domain may be misconfigured, or your mailbox may be full. We review the message trace and release or fix the cause.
Usually your domain is missing SPF, DKIM or DMARC records, or your sending IP is on a blocklist. We configure these records correctly and monitor your domain reputation.
Install Outlook or Gmail, sign in with your work email and approve the MFA prompt. If your company uses device management, the app configures itself. We can walk you through it in a few minutes.
Restart the router or access point, move closer to it and check whether other devices are affected. Persistent drops usually mean interference, an overloaded access point or aging equipment. We survey and fix office Wi-Fi in Virginia, Maryland and DC.
Slow office internet is usually a saturated connection, a misconfigured firewall, old cabling or too many devices on one access point. We measure throughput, find the bottleneck and recommend the fix.
Check paper, toner and that it is powered on and on the same network. Restart the printer and your computer, then clear the print queue. If it still fails we reinstall the driver remotely or replace the device.
On Windows go to Settings, Printers & scanners, Add device. On Mac use System Settings, Printers & Scanners. If the printer does not appear, our help desk adds it for you remotely.
Power it off immediately, unplug it, remove the battery if possible and do not turn it back on. Contact us; we recover your data and arrange repair or replacement.
Check the monitor cable and power, try a different cable or port, and press a key to wake the display. If the screen stays black on a laptop, the display or graphics hardware may have failed and we arrange service.
Use Microsoft Teams, Zoom or Google Meet and select ‘Share’ in the meeting. If you have no camera or audio, check privacy permissions in Windows or macOS. We configure and test conferencing setups for offices.
A ticket is a record of your support request. It tracks who is working on it, what was done and when it was resolved. You can open one by phone, email or our portal, and you get updates until it is closed.
Call 1-800-949-6592, email info@geniusfixers.com or use the client portal. Include your name, company, what happened and any error message so we can start immediately.
The published response target is 15 minutes, subject to the coverage and priorities agreed for your service. Ask how response is measured and how an urgent request is escalated. Resolution timing depends on the issue and any outside dependencies.
After-hours and weekend coverage is available on fixed monthly plans. Pay-as-you-go clients can request after-hours work at the same $150 hourly rate, scheduled in advance.
Yes. Remote employees get the same help desk, device management and security as office staff, and we can ship pre-configured laptops directly to them.
Never throw a computer away with the drive inside. We wipe drives to NIST standards or destroy them, provide a certificate of destruction and recycle the hardware responsibly.
Every four to five years for desktops and laptops, and five to six years for servers. Beyond that, failures, slowdowns and unsupported operating systems cost more than replacement.
Restart it at least weekly so updates install, but leaving it on overnight is fine and lets us run patches and backups outside working hours. Lock it when you leave your desk.
Windows and macOS release security updates monthly and critical fixes as needed. Frequent prompts mean updates are pending; we schedule them for after hours so they do not interrupt you.
A restart fully clears memory and applies updates. A shutdown on modern Windows uses fast startup and may not. When something misbehaves, restart rather than shut down.
10
Microsoft 365, Google Workspace and cloud apps
20 questions
Microsoft 365 is Microsoft’s subscription suite: Outlook email, Word, Excel, PowerPoint, Teams, OneDrive and SharePoint, plus security and device management on business plans. We license, migrate, secure and support it.
Most small businesses choose Business Standard for the Office apps and Teams, or Business Premium when they need Intune device management, Defender and advanced security. We recommend a plan based on your compliance needs.
Yes. We migrate from Gmail, GoDaddy, Exchange, IMAP or another tenant with minimal downtime, moving mail, calendars and contacts and reconfiguring every device.
Both are excellent. Microsoft 365 fits businesses that live in Outlook, Excel and Teams or need Windows device management; Google Workspace suits teams that prefer Gmail and browser-based collaboration. We support both.
SharePoint is Microsoft 365’s document management and intranet platform. Teams use it to store shared files, control permissions and build department sites. We set up structure and permissions so data stays organized and secure.
OneDrive is personal cloud storage inside Microsoft 365. Files are encrypted and synced across devices. It protects against a lost laptop but not against deletion or ransomware, so we add separate backup.
Teams is Microsoft’s chat, meeting and calling app. With Teams Phone it can replace your office phone system. We deploy, secure and support Teams for businesses of all sizes.
Yes. Teams Phone provides business phone numbers, auto attendants, call queues and voicemail through Teams on computers, phones and desk handsets. We port your numbers and set it up.
Azure is Microsoft’s cloud platform for hosting servers, applications, databases and backups. We plan, migrate and manage Azure environments for businesses moving off on-premises servers.
Intune is Microsoft’s device management service. It enforces encryption, updates, passwords and app installs on Windows, Mac, iPhone and Android devices. It is included in Business Premium.
Yes. We manage Macs, iPhones and iPads alongside Windows PCs using Intune or Jamf, so every device meets the same security standard.
Yes. Microsoft and Google protect their infrastructure but their retention is limited. A separate backup protects you against accidental deletion, ransomware, departing employees and account compromise.
Business-grade email filtering, correctly configured SPF, DKIM and DMARC records and user reporting cut spam dramatically. We tune filtering for your domain and review quarantined messages.
Yes. We migrate file shares to SharePoint or Azure Files, applications to Azure or hosted servers, and email to Microsoft 365, then retire the old hardware.
A tenant is your company’s dedicated instance of Microsoft 365: your users, mailboxes, files and settings. We administer it, apply security baselines and keep licenses right-sized.
One per person who signs in, plus shared mailboxes which are free up to 50 GB. We review licenses quarterly so you are not paying for former employees.
No. Shared credentials break security, MFA and auditing. Use a shared mailbox or a Teams channel instead; both are free and we set them up.
We convert the mailbox to a shared mailbox or set forwarding, keep the data for your retention period, remove the license and block sign-in the same day.
Deleted files stay in the recycle bin for 93 days and can be restored with a click. Older or ransomware-damaged files come from our separate backups.
Usually a stale cached credential after a password change, a broken Outlook profile or conditional-access policy. We fix the profile and re-authenticate the account remotely.
11
Security basics for employees and owners
29 questions
Phishing is a fake email, text or call designed to trick you into clicking a link, opening an attachment or sharing a password or payment. It is the starting point for most breaches at small businesses.
Check the sender’s actual address, hover over links before clicking, and be suspicious of urgency, unexpected attachments, requests to change payment details or messages that do not match how that person normally writes. When in doubt, call the sender.
Disconnect from Wi-Fi or unplug the network cable, do not enter any credentials, and call our help desk immediately. We scan the device, reset exposed passwords and check for suspicious sign-ins.
Ransomware is malware that encrypts your files and demands payment for the key. It spreads through phishing, weak remote access and unpatched systems. EDR, MFA, patching and protected backups are the defense.
We recommend against paying. Payment does not guarantee recovery and may be illegal if the group is sanctioned. With tested backups you restore instead, and we guide you through insurance and reporting.
At least 14 characters, unique to each site and stored in a password manager. A passphrase of several unrelated words is easier to remember and harder to crack than a short complex password.
Yes. A business password manager gives every employee unique, strong passwords, shares credentials securely and removes access instantly when someone leaves. We deploy and manage it.
MFA asks for a second proof of identity, usually a code from an authenticator app or a hardware key, when you sign in. It blocks nearly all password-based account takeovers.
It is far better than nothing, but authenticator apps and hardware keys are stronger because text messages can be intercepted or redirected through SIM swapping. We move clients to app-based MFA.
A VPN encrypts traffic between a device and your network. It is useful for reaching office resources remotely, but modern zero-trust access and cloud apps often reduce the need. We recommend the right approach for your setup.
Treat it as untrusted. Use your phone’s hotspot when possible, keep your VPN or zero-trust client on, and never install software or enter passwords on unfamiliar captive portals.
You need endpoint protection, but traditional antivirus is no longer enough. Managed EDR detects behavior, not just known files, and lets us isolate an infected device within minutes.
Antivirus matches known malicious files. EDR watches how programs behave, records activity for investigation and can automatically contain a device. Insurers and compliance frameworks now expect EDR.
No. Macs face malware, phishing and credential theft like any device. We protect Macs with EDR, encryption and management just like Windows PCs.
Short training at onboarding and at least quarterly afterward, with monthly phishing simulations. Frequent, brief training changes behavior more than an annual hour-long session.
Manipulating people rather than systems: a caller pretending to be IT, a fake invoice from a ‘vendor’, or a text from the ‘CEO’ asking for gift cards. Training and verification procedures stop it.
An attacker gains access to or impersonates a business email account to redirect payments or steal data. It causes more financial loss than ransomware. MFA, email security and payment verification rules prevent it.
Call the requester at a known number, never one from the email, and require two people to approve any change to payment details. Put the rule in writing so no one feels pressured.
Only with controls: MFA, app protection policies, encrypted storage and the ability to wipe company data remotely. We set up bring-your-own-device policies that protect data without touching personal files.
Encryption scrambles data so a lost or stolen device cannot be read. Windows BitLocker and macOS FileVault provide it; we turn it on for every managed device and store recovery keys securely.
A firewall controls traffic between your network and the internet, blocking unwanted connections and inspecting for threats. We install and manage business firewalls with content filtering and intrusion prevention.
Dark web monitoring alerts us when credentials tied to your domain appear in breaches. You can also check haveibeenpwned.com. If found, change the password and enable MFA immediately.
A security model that verifies every user and device on every request instead of trusting anything inside the network. In practice: MFA everywhere, least-privilege access, managed devices and continuous monitoring.
Give people only the access their job requires. It limits how far an attacker or a mistake can spread. We review permissions quarterly and remove what is not needed.
Keep the platform and plugins updated, use strong admin credentials with MFA, add a web application firewall, run backups and monitor uptime. We host and secure business websites.
Who to call, how to isolate systems, how to preserve evidence, when to notify insurance, customers and regulators, and how to restore from backups. We write and test the plan with you.
Regularly applying security updates to operating systems, applications and firmware. Unpatched systems are one of the top causes of breaches. We patch managed devices on a schedule and verify success.
A SIEM collects and correlates security logs so threats can be detected across systems. Small businesses usually get the benefit through managed detection and response rather than running their own SIEM.
A security operations center is the team that watches alerts and responds to threats around the clock. Our managed detection and response gives small businesses SOC coverage without hiring a security team.
12
Backups and disaster recovery
12 questions
Servers and shared files at least daily, and critical systems every few hours. Microsoft 365 and Google Workspace should be backed up daily. We set frequency by how much data you can afford to lose.
Keep three copies of your data, on two different types of storage, with one copy off-site or in the cloud. It protects against hardware failure, theft, fire and ransomware at the same time.
Backup is a copy of your data. Disaster recovery is the tested plan and systems that get your business running again within a set time after an outage, breach or disaster.
Recovery time objective is how long you can be down; recovery point objective is how much recent data you can afford to lose. They determine how often we back up and how fast we can restore.
It can if backups are on the same network with the same credentials. We use immutable, off-site copies that attackers cannot alter or delete.
By testing restores. We verify backup jobs daily and run scheduled restore tests so you know recovery works before you need it.
It is better than nothing but fails the 3-2-1 rule: it is usually connected to the same computer, can be encrypted by ransomware and is rarely tested. Use it alongside managed cloud backup, not instead of it.
Yes. Cloud providers protect their systems, not your data from deletion, sync errors, ransomware or insider mistakes. Separate backup with independent retention is essential.
At least 30 to 90 days of daily versions for most businesses, plus longer retention for records governed by HIPAA, tax or contract requirements. We set retention to match your obligations.
Planning how the business keeps operating during an outage: alternate work locations, communication trees, priority systems and recovery steps. Disaster recovery is the technology part of it.
Individual files are typically restored within minutes from cloud backup. Full servers can be restored in hours, or spun up in the cloud while hardware is replaced.
With managed backup and disaster recovery we restore to replacement hardware or run the server in the cloud temporarily, so the business keeps working while the failure is repaired.
13
Networks, Wi-Fi and cabling
12 questions
A standardized, documented cabling system for a building: Cat6 or Cat6a runs from every workstation and device to a labeled patch panel in a network rack. It makes moves and troubleshooting fast and reliable.
Cat6 supports 1 Gbps to 100 meters and 10 Gbps over shorter runs. Cat6a supports 10 Gbps to the full 100 meters and is better shielded. For new installs we recommend Cat6a for longevity.
Between buildings, between floors or wiring closets, for runs over 100 meters and for high-bandwidth backbones. Fiber is immune to electrical interference and future-proofs the core of the network.
It depends on square footage, walls, device count and use. As a rule of thumb one enterprise access point per 1,500 to 2,500 square feet, placed after a site survey. We survey before installing.
Wired is faster and more consistent for desktops, phones, printers and conference rooms. Wi-Fi is for laptops and mobile devices. Good offices use both.
A switch connects wired devices in your office to each other and to the router. Managed switches let us segment traffic, prioritize voice and video and troubleshoot remotely.
Dividing your network so guests, cameras, printers and sensitive systems are separated. If one segment is compromised the others stay protected. It is required for PCI DSS.
Yes. We install IP camera systems with network video recorders or cloud recording, remote viewing on your phone and integration with your existing network.
A typical small office of 20 to 40 drops takes one to three days including the rack, patch panel, testing and labeling. We work after hours to avoid disruption.
Yes. We re-rack equipment, replace tangled patch cables, label every run, add cable management and document the result.
An uninterruptible power supply keeps servers, switches and firewalls running through brief outages and shuts them down safely during long ones, preventing data corruption. Every network rack should have one.
Yes, always. Guest Wi-Fi should be its own isolated network so visitors cannot reach your computers, printers or servers.
14
Compliance in depth
16 questions
The federal law that requires anyone handling protected health information to keep it private and secure. For IT that means access controls, encryption, audit logs, backups, risk analysis, training and business associate agreements.
A contract between a covered entity and a vendor that handles protected health information. It defines how the vendor protects the data. Genius Fixers signs BAAs with healthcare clients.
A documented review of where protected health information lives, the threats to it and the controls in place. It is required and must be updated regularly. We perform and document it.
Civil penalties range from hundreds to more than $1.9 million per violation category per year depending on negligence, and breaches must be reported. Good controls and documentation reduce both risk and penalties.
Yes. Dental practices are covered entities. Patient records, imaging and billing systems must meet the same HIPAA security requirements as medical practices.
The foundational level for contractors handling federal contract information: 17 basic practices such as access control, MFA where required, patching and malware protection, with an annual self-assessment.
For contractors handling controlled unclassified information. It requires the 110 controls of NIST SP 800-171, documented policies and, for most contracts, a third-party assessment.
A federal standard with 110 security requirements for protecting controlled unclassified information in non-federal systems. It is the basis for CMMC Level 2.
An international standard for an information security management system. Certification shows customers that security is managed systematically. We implement the technical controls and help prepare for the audit.
The Payment Card Industry Data Security Standard applies to any business that accepts card payments. It requires network segmentation, encryption, access control, logging and regular testing.
A self-assessment questionnaire merchants complete annually to attest to PCI compliance. Which SAQ applies depends on how you accept cards. We help you complete it accurately.
SOC 2 is an audit report on a service provider’s security controls. Software and service companies often need it to sell to larger customers. We help build the controls auditors look for.
Compliance is proving you meet a standard; security is actually protecting the business. Good security makes compliance easier, but a compliant checklist alone does not stop attackers.
Yes. HIPAA complaints, breach investigations, cyber insurance claims, DoD contract requirements and customer security questionnaires all trigger reviews. Documentation is what protects you.
Yes. We complete vendor security questionnaires and provide evidence such as policies, MFA and backup reports for your customers’ procurement teams.
Yes. Acceptable use, access control, incident response, backup, password and remote work policies, written to match how your business actually operates and the framework you follow.
15
Pricing and contracts in detail
12 questions
Any remote or on-site work on a workstation or server: troubleshooting, setup, migrations, security fixes and projects. Billed in 15-minute increments with an itemized invoice.
The minimum is one 15-minute increment, $37.50. A quick fix costs a quick fix.
It depends on coverage, security tooling and whether servers and after-hours support are included. After a free assessment we quote one fixed monthly number for your team.
Hardware is quoted separately so you can see exactly what you are buying. We source it through our vendor relationships and configure it as part of the plan.
Security tools we deploy, such as EDR, backup and monitoring agents, are included. Microsoft 365, Google Workspace and line-of-business software are billed at cost or through your existing agreements.
Yes, at any time. Many clients start hourly and move to a fixed plan once they see how much support they use.
Yes. Plans scale up or down and can be cancelled with notice; there is no long-term lock-in. SEO and social media plans carry a six-month minimum.
The discovery call is free. A detailed written assessment of your environment is usually included when you start a monthly plan, or quoted as a small fixed project otherwise.
Projects are quoted as a fixed price after scoping so there are no surprises. Hourly billing applies only if you prefer it.
ACH, credit card and check. Monthly plans are invoiced at the start of each month; hourly work is invoiced as completed.
For most businesses under 100 employees, yes. One IT salary with benefits typically exceeds a managed plan that includes a whole team, security tooling, backups and after-hours coverage.
Yes. Ask about nonprofit pricing on monthly plans and we will help you access Microsoft and Google nonprofit licensing as well.
16
Websites, apps and marketing in detail
16 questions
A professional small business website typically ranges from a few thousand dollars for a brochure site to more for e-commerce or custom functionality. We provide a fixed quote after a free discovery call.
Yes. Hosting, updates, security patching, backups, uptime monitoring and content changes are available as a monthly website care plan.
Search engine optimization improves your visibility in Google and other search engines so people looking for your services find you. It combines technical fixes, on-page content, local listings and authority building.
Optimizing to appear in map results and local searches like ‘IT support near me’: Google Business Profile, reviews, citations and location pages. It is the highest-return SEO for service businesses.
Local improvements often show in 60 to 90 days; competitive national keywords usually take six to twelve months. We set expectations keyword by keyword.
Making sure search engines can crawl, index and render your site well: speed, mobile experience, structured data, sitemaps, redirects and Core Web Vitals.
Your free business listing on Google Search and Maps. Optimizing it with accurate hours, services, photos and reviews is essential for local visibility.
If you want to rank for questions your customers ask, yes. Helpful articles earn search traffic and give AI assistants content to cite. We plan and write them from keyword research.
Structuring content so AI search tools like Google AI Overviews and ChatGPT cite your business: clear answers, FAQ schema, consistent business information and authoritative content. It is included in our Platinum SEO plan.
Paid ads on Google or social platforms where you pay per click. It delivers immediate visibility while SEO builds. We manage campaigns with clear budgets and cost-per-lead reporting.
Professional services usually start with LinkedIn; local and consumer businesses with Facebook and Instagram; video-heavy brands add YouTube or TikTok. Two or three done well beat six done poorly.
Two to four times a week is enough for most small businesses if the content is useful and consistent. Our plans range from 2 to 7 posts per week.
Yes, either native apps for each platform or a cross-platform app that shares one codebase. We recommend based on your audience, features and budget.
UI is how a product looks; UX is how it works and feels. Good UI/UX design makes websites and apps easy to use, which increases conversions and reduces support requests.
Yes. We map every existing URL, keep or redirect it, preserve titles and content that rank, and monitor Search Console after launch.
Yes. Every site we build is responsive and tested on phones and tablets, which Google requires for good rankings.
17
Working with Genius Fixers
16 questions
One accountable team for IT, security, cloud, cabling and web; a 15-minute response target; plain-English explanations; a flat $150 hourly rate with no contract; and compliance expertise for HIPAA, CMMC, PCI DSS and ISO 27001.
A named account manager who knows your business, plus the help desk for day-to-day requests. You are never routed to a stranger.
Yes. Monthly reports cover tickets, response times, patch status, backup results and security alerts, and quarterly reviews cover strategy and budget.
Yes. We sign non-disclosure and business associate agreements as needed before we access your systems.
Yes. All technicians with access to client systems pass background checks and follow documented access procedures.
Our help desk and technicians are US-based. Your data and access stay within our team.
Yes. We coordinate with line-of-business software vendors, internet providers, phone providers and any other partner so you do not have to be the go-between.
Call 1-800-949-6592. Emergencies are prioritized ahead of routine tickets, and monthly plan clients have after-hours escalation.
Discovery call, assessment, plan and quote, then onboarding: documentation, monitoring agents, backups, security controls and user introductions, typically within the first two weeks.
Yes. We document your network, devices, accounts, vendors and procedures in a secure portal that belongs to you.
Tell your account manager and we fix it. There is no long-term lock-in, and your documentation and data are always yours to take.
Yes. We set up secure cloud-first environments for startups, from Microsoft 365 or Google Workspace and device management to compliance groundwork investors and customers ask about.
Yes. Encrypted devices, secure email, document management permissions, MFA and audit logs protect client confidentiality, and we sign the agreements firms require.
Yes. Campus Wi-Fi, device management for staff and students, content filtering, and protection of student data are all part of our education work.
Yes. We implement the written information security programs, MFA, encryption and backup controls that regulators and clients expect of financial firms.
Yes. We implement the controls the application asks about and provide the evidence, so the answers are accurate and claims are not jeopardized.