Support where you need it
Identify the backlog, recurring work or specialist tasks that would benefit from additional help.
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Co-managed IT services.
01 02 03 Connect this service
Explore all managed it services A clear scope.
Clear communication.
Good questions.
Priscilla Glover2 years ago★★★★★
Carl Berry2 years ago★★★★★
Dina Albakri8 months ago★★★★★
Victor Cierra2 years ago★★★★★
Len DAVISa year ago★★★★★
Vikram Singh2 years ago★★★★★
Co-Managed IT Solutions for business
Co-managed IT services.
Support your internal team.
Co-managed IT services add capacity to your internal IT team. Genius Fixers can share help desk work, device maintenance, network monitoring or specific projects, with system ownership, access and escalation agreed in advance.
- Support where you need it
- Clear handoffs
- Shared visibility
No obligation. A practical conversation about your next step.
Serving Virginia, Maryland & Washington, DC
- PeopleHelp desk support
- AccessRemote assistance
- SystemsDevice maintenance
- ContinuityRecovery planning
“Great customer service, quick email replies and phone calls. Knowledgeable in all aspects. Sam knows how to explain in simple terms for someone who does not have much technology knowledge.”
Victor CierraGenius Fixers customer
A practical approach
Write down the handoffs
Assign ownership for routine changes, incidents, vendor contact and documentation. Decide which systems the provider may access and which decisions remain with internal staff. Use shared records and an escalation path so tasks do not disappear between teams. Review the arrangement when staffing or business needs change instead of allowing informal responsibilities to accumulate.
Genius FixersCo-Managed IT Solutions
Designed around your people, systems and goals.Clear handoffs
Document which requests, systems and decisions belong to your team and which Genius Fixers will handle.
Shared visibility
Agree how work, changes and escalations are recorded so tasks do not disappear between teams.
Managed IT services
Connect this service
with your wider plan.
Related services can help address the systems, people and dependencies around this work.
24/7 Help Desk SupportGive employees a clear place to turn with IT help desk services in Northern Virginia.Explore service
Backup & Disaster Recovery (BDR)Genius Fixers provides backup and disaster recovery services for Virginia businesses.Explore service
IT Procurement ServicesIT procurement services help your business select devices and equipment around application requirements, compatibility and lifecycle costs.Explore service
Keep the whole picture in view.Bring your questions. We’ll help you plan the next step.
Discuss My RequirementsChoose the support you need
A clear scope.
A sensible way forward.
Start with your priority. We’ll discuss the requirements, responsibilities and costs before work begins.
Focus on your next step
A focused IT project
Get help with a specific support need, office change or technology improvement.
- Define the affected users and systems
- Agree the work and access requirements
- Document the outcome and next steps
Build on your current setup
Ongoing IT support
Build a support arrangement around your team’s hours, systems and internal capabilities.
- Choose your support coverage
- Assign maintenance and escalation ownership
- Review recurring issues and priorities
Bring what you know. We’ll talk through the rest.Prepare your team's responsibilities, backlog, tools and the work you want external help to own.
Start the conversation The Genius Fixers Promise
Clear communication.
Practical follow-through.
Your business should know what happens next. We connect your requirements with a clear scope, agreed responsibilities and the next action.
- 01
You tell us.
Share the issue, affected systems and impact on your team.
Your priorities come first - 02
We plan the support.
Agree on access, coverage, responsibilities and how the work will proceed.
A clear scope before work begins - 03
We follow through.
Coordinate the agreed work and keep your team informed about progress and next steps.
Support with clear ownership
Local team.
Business focus.
Business focus.
Based in Manassas. Here for your business.
Remote assistance and scheduled on-site work are scoped from our Manassas headquarters for businesses in Virginia, Maryland and Washington, DC.
Built around the way your business works
Your next step is free
Let’s make your next IT decision easier.
Start with a free conversation about your current setup, recurring problems and the support that would make the biggest difference.
Book a Phone / Zoom CallNo obligation. No need to have all the answers.- 01
Talk through your goal
Prepare your team's responsibilities, backlog, tools and the work you want external help to own.
- 02
Explore the right scope
Discuss the systems, deliverables, access and people involved in co-managed it solutions.
- 03
Understand the next step
Clarify the requirements, how to get a quote and what needs to happen before work begins.
Before we talk
Good questions.
Clear answers.
Have a question about co-managed it solutions? Let’s talk through your requirements.
Call (703) 419-9000What is the difference between co-managed and fully managed IT?
Co-managed IT divides agreed work between your internal IT team and an external provider. Fully managed IT gives the provider a broader operating role. In either arrangement, define who owns accounts, approves changes, handles tickets and responds to incidents.
What should we prepare for this service?
Prepare your team's responsibilities, backlog, tools and the work you want external help to own.
Can you work alongside our internal IT team?
Yes. We can agree on a division of responsibilities with your internal team, including access, support requests, maintenance and escalation. Your team keeps ownership of the decisions and systems assigned to it.
Is round-the-clock support included?
24/7 options are available for an agreed support plan. Included channels, hours, priorities and response targets are defined in the service agreement rather than assumed for every project.
Reviews
Real customers. Real experiences.
6 written reviews★★★★★Verbatim from our clients
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Watch on YouTubePriscilla Glover2 years ago★★★★★We just got done with our new website & excited about how it came out. Genius Fixers strive to meet the needs of their clients. We are more than…
Carl Berry2 years ago★★★★★I am so happy from the IT setup at my home office. Service was prompt and Genesis tracked the delivery of the items and scheduled the setup…
Dina Albakri8 months ago★★★★★Thank you, Sam and the Genius Fixers team, for your continuous support and consistently going above and beyond! You’re the best in the business.…
Victor Cierra2 years ago★★★★★Great customer service, quick email replies and phone calls. Knowledgeable in all aspects. Sam knows how to explain in simple terms for someone who…
Len DAVISa year ago★★★★★I really recommend this company to anyone or any business needing a good IT support. The staff really cares about the success of the customer. They…
Vikram Singh2 years ago★★★★★I am an accountant, good with the numbers but when it comes to IT issues, I have to rely on Genius Fixers. They are very responsive and available…
Managed IT services with Genius Fixers
Let’s talk about your next step.
Tell us what is getting in the way. We’ll help you plan a practical next step.
Serving Virginia, Maryland & Washington, DCExplore all Genius Fixers services