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Co-managed IT services. Support your internal team.

Co-managed IT services add capacity to your internal IT team. Genius Fixers can share help desk work, device maintenance, network monitoring or specific projects, with system ownership, access and escalation agreed in advance.

Book a Free CallExplore the service

10 minutes · Phone or Zoom · No obligation

Based in Manassas.
Serving Virginia, Maryland & Washington, DC.

3D illustration for co-managed IT collaboration
Support where you need it
Clear handoffs
Co-Managed IT Solutions / GENIUS FIXERS
  • PeopleHelp desk support
  • AccessRemote assistance
  • SystemsDevice maintenance
  • ContinuityRecovery planning

A practical plan for co-managed it solutions

Write down the handoffs

Assign ownership for routine changes, incidents, vendor contact and documentation. Decide which systems the provider may access and which decisions remain with internal staff. Use shared records and an escalation path so tasks do not disappear between teams. Review the arrangement when staffing or business needs change instead of allowing informal responsibilities to accumulate.

Prepare your team's responsibilities, backlog, tools and the work you want external help to own.

Discuss your priorities
3D illustration for co-managed IT collaboration
YOUR PEOPLE · YOUR SYSTEMS · YOUR PLAN

What we cover

Focus on what matters.

We’ll connect the practical work with your team’s needs and the systems behind it.

01 / WHAT WE COVER

Support where you need it

Identify the backlog, recurring work or specialist tasks that would benefit from additional help.

02 / WHAT WE COVER

Clear handoffs

Document which requests, systems and decisions belong to your team and which Genius Fixers will handle.

03 / WHAT WE COVER

Shared visibility

Agree how work, changes and escalations are recorded so tasks do not disappear between teams.

Ways to work together

A scope that fits the work.

Start with one project or bring day-to-day care into an ongoing plan.

01 / FOCUSED PROJECT

A focused IT project

Get help with a specific support need, office change or technology improvement.

  • Define the affected users and systems
  • Agree the work and access requirements
  • Document the outcome and next steps
Let’s talk about this
02 / ONGOING SUPPORT

Ongoing IT support

Build a support arrangement around your team’s hours, systems and internal capabilities.

  • Choose your support coverage
  • Assign maintenance and escalation ownership
  • Review recurring issues and priorities
Let’s talk about this

From first conversation to clear next step

Bring your priority. We’ll build the plan.

We’ll connect the people, systems and responsibilities involved before work begins.

  1. 01

    You tell us.

    Share the issue, affected systems and impact on your team.

    Your priorities come first
  2. 02

    We plan the support.

    Agree on access, coverage, responsibilities and how the work will proceed.

    A clear scope before work begins
  3. 03

    We follow through.

    Coordinate the agreed work and keep your team informed about progress and next steps.

    Support with clear ownership
Reviews

Good IT is personal. Hear from our customers.

6 written reviews★★★★★Verbatim from our clients

Hear from our customers

Dr. Chaudhry

Watch on YouTube

Customer review

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Customer review

Watch on YouTube

Wendy · WM Accounting

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Priscilla Glover2 years ago★★★★★
We just got done with our new website & excited about how it came out. Genius Fixers strive to meet the needs of their clients. We are more than…
Google review
Carl Berry2 years ago★★★★★
I am so happy from the IT setup at my home office. Service was prompt and Genesis tracked the delivery of the items and scheduled the setup…
Google review
Dina Albakri8 months ago★★★★★
Thank you, Sam and the Genius Fixers team, for your continuous support and consistently going above and beyond! You’re the best in the business.…
Google review
Victor Cierra2 years ago★★★★★
Great customer service, quick email replies and phone calls. Knowledgeable in all aspects. Sam knows how to explain in simple terms for someone who…
Google review
Len DAVISa year ago★★★★★
I really recommend this company to anyone or any business needing a good IT support. The staff really cares about the success of the customer. They…
Google review
Vikram Singh2 years ago★★★★★
I am an accountant, good with the numbers but when it comes to IT issues, I have to rely on Genius Fixers. They are very responsive and available…
Google review

Good questions. Clear answers.

Before you
take the next step.

Get the details you need to plan with confidence. Our team can talk through your questions.

Call (703) 419-9000
What is the difference between co-managed and fully managed IT?

Co-managed IT divides agreed work between your internal IT team and an external provider. Fully managed IT gives the provider a broader operating role. In either arrangement, define who owns accounts, approves changes, handles tickets and responds to incidents.

What should we prepare for this service?

Prepare your team's responsibilities, backlog, tools and the work you want external help to own.

Can you work alongside our internal IT team?

Yes. We can agree on a division of responsibilities with your internal team, including access, support requests, maintenance and escalation. Your team keeps ownership of the decisions and systems assigned to it.

Is round-the-clock support included?

24/7 options are available for an agreed support plan. Included channels, hours, priorities and response targets are defined in the service agreement rather than assumed for every project.

Your next step is free

A conversation first.
A clear plan next.

Co-managed IT services add capacity to your internal IT team. Genius Fixers can share help desk work, device maintenance, network monitoring or specific projects, with system ownership, access and escalation agreed in advance.

Book a Free Call10 minutes · Phone or Zoom · No obligation
Call (703) 419-9000Visit our contact page
  • Discuss the people, systems and responsibilities involved
  • Agree the scope and costs before work begins
  • Work with a team based in Manassas, Virginia