Managed IT Support for Your Entire Business

Both plans include remote help desk, workstation monitoring and patching, network operations, Microsoft 365 or Google Workspace administration, and endpoint, email, web and identity protection within the agreed scope. Complete IT adds vulnerability management, security awareness training and an annual security risk assessment. Server management and backup are separately scoped add-ons.

Yes. We provide remote IT support nationwide, with scheduled onsite service across Virginia, Maryland and Washington, DC. Coverage hours, supported systems and onsite availability are confirmed in your agreement.

Yes. Co-managed IT lets you add support capacity or specialist help while your internal team keeps its role. Together, we define which requests, systems and projects Genius Fixers will handle and how escalations will work.

Core IT starts at $125 per workstation per month; Complete IT starts at $150 per workstation per month. These starting rates apply to 5–10 workstations, with volume pricing available. Server and firewall management, backup, onsite visits, hardware, licenses and project work are quoted separately. Your written quote confirms the final scope and price.

We offer 24/7 help desk options. Coverage, contact channels, response targets and escalation procedures are defined in your service agreement so your team knows what to expect.

We start by reviewing your current agreement, system inventory, administrator access and any upcoming renewals. Then we coordinate a handover plan with your team, including documentation, access changes and the start of your new support process.

Yes. Our small business managed IT services can cover day-to-day help desk requests, device maintenance, account administration and network monitoring. An outsourced IT support plan defines your users, systems, coverage hours, security and backup responsibilities. If you have an internal IT team, we can agree on selected responsibilities through co-managed support.

Managed IT services are ongoing, agreed responsibilities for supporting a business’s technology. A plan can cover help desk requests, device maintenance, account administration, network monitoring and coordination with security or backup services. The agreement defines covered systems, service hours, responsibilities and costs.

Core IT starts at $125 per workstation per month; Complete IT starts at $150 per workstation per month. These starting rates apply to 5–10 workstations, with volume pricing available. Server and firewall management, backup, onsite visits, hardware, licenses and project work are quoted separately. Your written quote confirms the final scope and price.