Your team has work to do. Give them IT that keeps up. Get responsive support, stronger security, and a plan for protecting your data — with Genius Fixers.
One team for IT support, cybersecurity & cloud backup
Remote help and scheduled on-site support in the DMV
“Great customer service, quick email replies and phone calls. Knowledgeable in all aspects. Sam knows how to explain in simple terms for someone who does not have much technology knowledge.”
Victor CierraGenius Fixers customer
Your technology. Our focus.
You run the business. We’ll handle the IT.
From everyday support to your next office upgrade, bring the moving parts of your IT together. Choose the services and coverage your team needs.
A clear response. A practical next step. Someone who follows through. That’s the experience we work to deliver.
01
You request.
Call or email. Tell us what’s happening and who’s affected. Your team has a clear place to turn.
Phone & email support
02
We respond.
We assess the issue, prioritize the impact on your business, and explain what happens next.
15-minute response target*
03
We follow through.
We troubleshoot, coordinate vendor or on-site work, and keep you informed through completion.
Clear updates. Real follow-through.
*Response targets and coverage follow your service agreement. A response is an acknowledgement and initial assessment, not a guaranteed resolution time.
Local team. DMV focus.
Based in Manassas. Here for your business.
Remote support and scheduled on-site help for businesses across Virginia, Maryland and Washington, DC.
Your plan can combine help desk support, workstation and server maintenance, network monitoring, employee account changes, and backup planning. We agree on the covered users, devices, systems and service hours before work begins. Cybersecurity and cloud services can be scoped alongside your support plan.
Do you support businesses in Virginia, Maryland and Washington, DC?+
Yes. Genius Fixers is based in Manassas, Virginia and supports businesses across the DMV region. We provide remote assistance and scheduled on-site work. Share your location so we can confirm availability and any travel requirements.
Can you work with our existing IT team?+
Yes. Co-managed IT lets you add support capacity or specialist help while your internal team keeps its role. Together, we define which requests, systems and projects Genius Fixers will handle and how escalations will work.
How much does a managed IT plan cost?+
Pricing depends on your user and device counts, systems, support hours, and the services you select. Start with a free consultation so we can understand your needs and discuss a suitable scope. You can also review the pricing page before getting in touch.
We offer 24/7 help desk options. Coverage, contact channels, response targets and escalation procedures are defined in your service agreement so your team knows what to expect.
How do we switch from our current IT provider?+
We start by reviewing your current agreement, system inventory, administrator access and any upcoming renewals. Then we coordinate a handover plan with your team, including documentation, access changes and the start of your new support process.
Priscilla Glover2 years ago★★★★★
Carl Berry2 years ago★★★★★
Dina Albakri8 months ago★★★★★
Len DAVISa year ago★★★★★
Vikram Singh2 years ago★★★★★
HelpdeskHelp Desk Support
Easy accessEmail & Phone Support
Your softwareExternal Software Support
Responsive support15-Minute Response Target