GENIUS FIXERS · REMOTE SUPPORT

Your screen.
Your permission.

Let a Genius Fixers technician see the issue and help you resolve it. Choose a connection option below while speaking with our team.

Start with your technicianCall us to arrange a session, or use your existing support conversation.

703-419-9000 Request support

WINDOWSScreen view + optional control

Microsoft Quick Assist

Start with screen sharing. If hands-on help is needed, approve a separate request for mouse and keyboard control.

Open Quick Assist

Opens the Windows app. If nothing opens, press Ctrl + Windows + Q, or search for Quick Assist in Start. Install it from Microsoft Store if needed.

Enter your technician’s codeUse the 6-digit code in Quick Assist, then select Submit.
Allow screen viewingApprove the connection in the app. Your technician can now see your screen.
Choose whether to allow controlWhen your technician requests control, accept only if you want them to use your mouse and keyboard.

You can stop at any time

Choose Cancel control to revoke control, or Leave to end the session.

Microsoft setup help (new tab)

MAC · WINDOWS · LINUXFull remote control

Chrome Remote Desktop

Use Google’s remote support service in Chrome. Sign in to Google and install its desktop helper if prompted.

Open Google Remote Support

Opens a new tab. Approving Share grants full access to your computer, including apps and files. This is not a separate view-only session.

Generate a one-time codeUnder Get Support, complete setup and select Generate Code.
Give the code to your technicianShare it during your support call. Confirm the technician’s Google email address before approving.
Approve accessSelect Share in Google’s prompt when you are ready to allow screen viewing and remote control.

You can stop at any time

Choose Stop Sharing in Chrome Remote Desktop to disconnect your technician.

Google setup help (new tab)

Access stays in your hands

Opening a tool does not grant access. Approve the connection inside the support app, stay present, and end it when you are done. Close private documents before sharing. These links use attended support sessions.

The connection runs through Microsoft or Google, outside this website. Enter session codes only in the selected support tool. Free connection tools do not change your Genius Fixers service agreement or support charges.

Using a phone or tablet?

These options are for sharing a desktop or laptop. Open this page on the computer that needs help. For mobile device support, call our team.

Need to install or enable permissions?

Follow the selected provider’s setup instructions. On a work-managed device, ask your IT administrator if installation is blocked. Mac users may need to approve screen recording and accessibility permissions in System Settings.

Technician instructions

Quick Assist: Open the Windows app, sign in when prompted, choose Help someone and give the customer the code. Wait for approval before requesting control.

Chrome Remote Desktop: Open Google Remote Support, sign in, and enter the customer’s one-time code under Give support. Identify your account to the customer and wait for their approval.