Map the complete practice workflow
Plan dental IT support around practice software, imaging, access and recovery. Define vendor responsibilities and test complete workflows.
Prepare your requirements
Reception, scheduling, clinical records and imaging depend on more than one workstation. Document which applications and storage locations are involved and which vendors support them. For Dentrix, DEXIS or any other clinical product, confirm requirements and supported configurations with the vendor for your installed version before making changes.
Prepare a coordinated support handover
Record the practice manager, approved IT contacts and application support routes. Agree who may authorize changes and when work can happen around appointments. Keep a record of licenses and account ownership. Do not send patient records, passwords or administrator credentials through a general website enquiry.
Test more than the backup job
A completed backup job is not a complete recovery test. Agree a vendor-supported test using approved data and a suitable isolated environment. Check whether the restored practice database opens, linked images can be found and the intended users can access the workflow. Have an authorized practice representative validate the result.
Define access and security responsibilities
Identify how staff join, change roles and leave; which users need administrative access; and who reviews vendor access. Discuss workstation maintenance, network separation, account protection and incident contacts. Technical services support the practice’s security program, but do not by themselves establish or guarantee HIPAA compliance. Confirm obligations and agreements with your organization’s responsible advisers.
Make the first conversation useful
Bring your software names and versions, approximate device count, locations, maintenance windows and your most disruptive recurring issue. Genius Fixers can discuss the IT support and vendor coordination needed, then agree the scope before any paid work begins.
Talk through your requirements
Explore dental practice support, send an enquiry or call 703-419-9000. A free introductory conversation helps identify the next step; paid work is scoped separately.
